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  • 2.8+ million customers
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AnyVan For Business

AnyVan for Business provides complete B2B and B2C transport services no matter the size or complexity.

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Terms & Conditions

AnyVan has three different sets of Business Terms, each applicable dependant on what service you use. If you use our Auction model, whereby you post a job and wait for quotes, you will be bound by our “Auction Terms and Conditions”.

If you use our Instant Price model, where prices are instantly viewable in our Calendar, you will instead be bound by either our “Instant Prices for Business Customers” or “Instant Prices for Private Customers” terms and conditions depending on what sort of customer you are. Definitions can be found in both sets of Terms and Conditions.

If you are unsure which terms apply to you, please call our team on 0203 005 6000 who will happily elaborate.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.Anyvan.com (our site). Part 1 (General Provisions) is applicable to all users of our site, whereas Part 2 (Registered User Provisions) is applicable to all users who register themselves with our site.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

PART 1: GENERAL PROVISIONS

1. Definitions

  • The following definitions apply to these terms and conditions:
  • Content Standards means our content standards as set out in clause 3
  • Fees means the fees payable to us under the provisions of clause 25
  • Registered User means a user registered under the terms of clause 17
  • User means any user of this website
  • Terms means the terms set out in Part 1 (General Provisions) and Part 2 (Registered User Provisions)
  • Reputation score is a score based on Buyer feedback from previous jobs, representing the trustworthiness of a Supplier on a scale of 0 to 100.
  • Last reputation score update time refers to the last time AnyVan updated the reputation score and the feedback of a Supplier. The reputation score is updated whenever; a feedback is left by a customer, a customer clicks the "never leave feedback" link, or an administrator updates the reputation score manually.

2. Information about us

www.anyvan.com is a site operated by Anyvan Limited ("We"). We are a limited company registered in England and Wales under company number 06837274 and have our registered office at 5th floor - The Triangle, 5-17 Hammersmith Grove, London W6 0LG. Our main trading address is Address is 5th floor - The Triangle, 5-17 Hammersmith Grove, London W6 0LG.

3. Accessing our site

1.1 General
  1. 1.1.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
  2. 1.1.2 From time to time, we may restrict access to some parts of our site, or our entire site, to Registered Users.
  3. 1.1.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
  4. 1.1.4 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
  5. 1.1.5 We may record call for training purposes in-house, and reserve the right to call upon these records if a dispute is in existence.
2.1 Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  1. 2.1.1 In any way that breaches any applicable local, national or international law or regulation.
  2. 2.1.2 In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  3. 2.1.3 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
  4. 2.1.4 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  5. 2.1.5 To knowingly transmit any data, send or upload any material that contains viruses, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  6. 2.1.6 to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of these Terms.
  7. 2.1.7 to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.
2.2 Content Standards
  1. 2.2.1 These standards set out below apply to any and all material which you contribute to our site (Contributions), and to any interactive services associated with it.
  2. 2.2.2 The standards apply to each part of any Contribution as well as to its whole.
  3. 2.2.3 Contributions must:
  4. 2.2.3.1 Be accurate (where they state facts).
  5. 2.2.3.2 Be genuinely held (where they state opinions).
  6. 2.2.3.3 Comply with applicable law in the UK and in any country from which they are posted.
  7. 2.2.4 Contributions must not:
  8. 2.2.4.1 Contain any material which is defamatory of any person.
  9. 2.2.4.2 Contain any material which is obscene, offensive, hateful or inflammatory, or promotes sexually explicit material or violence.
  10. 2.2.4.3 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  11. 2.2.4.4 Infringe any copyright, database right or trade mark of any other person.
  12. 2.2.4.5 Be likely to deceive any person.
  13. 2.2.4.6 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  14. 2.2.4.7 Promote any illegal activity.
  15. 2.2.4.8 Be likely to harass, upset, embarrass, alarm or annoy any other person.
  16. 2.2.4.9 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

4. Suspension and termination

  1. 2.3 We retain the right to determine whether there has been a breach of these Terms through your use of our site. When a breach has occurred, we may take such action as we deem appropriate.
  2. 2.4.2 A material breach may result in our taking all or any of the following actions:
  3. 2.4.2.1 Immediate, temporary or permanent withdrawal of your right to use our site.
  4. 2.4.2.2 Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  5. 2.4.2.3 Issue of a warning to you.
  6. 2.4.2.4 Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  7. 2.4.2.5 Further legal action against you.
  8. 2.4.2.6 Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  9. 2.5 We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action.

5. Intellectual property rights

  1. 2.6 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. 2.7 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
  3. 2.8 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
  4. 2.9 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  5. 2.10 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

6. Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

7. Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

8. Our liability

  1. 2.11 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
  2. 2.11.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  3. 2.11.2 Any liability for any direct, indirect or consequential loss, damage or theft incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site. Any websites linked to it, and any materials posted on it; including, without limitation any liability for loss or income or revenue; loss of business, loss of profits or contracts; loss on anticipated savings; loss of data ; and loss of goodwill for any other loss or damage of any kind, however arising and whether caused my tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss damage or theft to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
  4. 2.12 Location or mapping information is provided for guidance only. It is based on postcodes, so cannot be an exact indicator of the location of a property. No liability is accepted for the accuracy of postcode or location information.
  5. 2.13 This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
  6. 2.14 Any responsibility for any claims regards damages, theft or loss lies between the buyer and supplier as the subjects of the contract. AnyVan do not have jurisdiction to enforce any compensation or filing of a claim by a supplier.

9. Information about you and your visits to our site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

10. Uploading material to our site

  1. 2.14 Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other Users, you must comply with our Content Standards. You warrant that any such Contribution does comply with those standards, and you indemnify us for any breach of that warranty.
  2. 2.15 Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
  3. 2.16 You will not upload material which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
  4. 2.17 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
  5. 2.18 We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the Content Standards.

11. Linking to our site

  1. 2.19 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  2. 2.20 You must not establish a link from any website that is not owned by you.
  3. 2.21 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our Content Standards.
  4. 2.22 If you wish to make any use of material on our site other than that set out above, please address your request to feedback@anyvan.com.

12. Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14. Use of AnyVan

No User shall acquire or use the word "Anyvan" or any variant that includes the word "Anyvan" as a trademark or any related intellectual property.

15. Variations

We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you when made. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our site.

16. Your concerns

If you have any concerns about material that appears on our site, please contact report@anyvan.com.

PART 2: REGISTERED USER PROVISIONS

17. Registration

  1. 2.23 Registered Users must:
  2. 2.23.1 be at least 18 years old; and
  3. 2.23.2 always provide valid and complete contact information and must always have a valid email address
  4. 2.24 Registered Users may not misrepresent their identities
  5. 2.25 We reserve the right to reject your registration at any time and for any reason and without notice to you.
  6. 2.26 If you are registering on behalf of a business or any corporate body, by registering with us you are confirming that you have the proper authority to bind the business/corporate body on whose behalf you are registering

18. Our Status

  1. 2.27 We do not provide any transport services whatsoever. Our role is to provide a forum where potential buyers of transport services (Buyers) and businesses which provide transport services (Suppliers) can find each other.
  2. 2.28 It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract.
  3. 2.29 Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.

19. Use of the Site

  1. 2.30 The Site operates as follows:
  2. 2.30.1 Buyers will post on the Site requirements they have for transport services (Buyer Listing);
  3. 2.30.2 Transport providers will be able to offer their services on their own terms in response to any Buyer Listing (Bid). Bids become legally binding contracts, on their full original terms, once accepted by a Buyer.
  4. 2.31 Buyer Listings and Bids (together Submissions) may be moderated. It will be at our discretion to determine whether or not a Submission falls within our Content Standards.
  5. 2.32 We cannot guarantee how quickly Submissions will be posted on the Site.
  6. 2.33 We are under no obligation to you or any other person to oversee, monitor or moderate the Site or any other service we provide on the Site. We reserve the right to remove, or to disable access to, any submission which breaches the Content Standards.

20. Submissions

  1. 2.34 Submissions may not relate to the transport of any goods whose transport is prohibited by law.
  2. 2.35 Submissions that relate to the transport of hazardous goods or other goods, including animals, whose transport is restricted by law may only be made if those goods are packaged correctly, and the Submission states clearly:
  3. 2.35.1 The nature of the goods to be transported; and
  4. 2.35.2 The details of the transport method required to comply with all relevant laws and regulations.
  5. 2.35.3 Full responsibility for compliance with any laws and regulations in relation to the transport of any hazardous or restricted goods lies with the parties to that agreement. Parties transporting goods in breach of any such laws or regulations may be subject to regulatory and/or criminal penalties.

21. Contact Details

  1. 2.36 Registered Users are not permitted to include contact information for the purpose of soliciting sales outside the Site.
  2. 2.37 Please note that Suppliers are required by the Electronic Commerce (EC Directive) Regulations 2002 to display their contact details, including the geographic address at which their business is established.

22. Rules for Suppliers

  1. 2.40 Suppliers must:
  2. 2.40.1 honour a transaction contract formed with a Buyer;
  3. 2.40.2 provide the services for which payment was accepted; and
  4. 2.40.3 include all taxes, including VAT, and fees payable by the Buyer for the transport services in any Bid, excluding any import or export duty payable on the goods transported.
  5. 2.41 Suppliers must not:
  6. 2.41.1 bid against their own Bid, or have associates, or employees do so;
  7. 2.41.2 significantly misrepresent their services by not meeting the terms and services description outlined in the Bid;
  8. 2.41.3 refuse to accept payment for a service if their Bid is accepted; excluding extenuating factors within the boundaries of the law.
  9. 2.41.4 attempt to contact Buyers directly or make their business identity or contact information available to Buyers by the use of photographs, images, text or logos. In the event of a transport provider bypassing the website, or placing fabricated bids in attempt to avoid website fees, Anyvan reserves the right to charge the equivalent to what the fee should have been based on the agreed amount. If no bid has been placed or price agreed, Anyvan will determine the deposit/fee price based on Anyvan market value. In addition, Anyvan will charge a £10 administration fee on all transactions.
  10. 2.42 All Transport Providers must hold relevant insurance documents, allowing them to operate legally within their relative locations and carrying the goods quoted for. We reserve the right to spontaneously check with third party insurance companies, and our partners GoodsinTransitDirect.co.uk, to whether operators still hold valid insurance policies and licenses.

23. Rules for Buyers

Buyers must not:

  1. 2.43 Submit their own bids to decrease Bids made by Suppliers. Users bidding for the provision of services must be wholly independent from the Buyer of those services.
  2. 2.44 Neither Buyers nor Suppliers may interfere with a transaction or offer to buy or supply transport in response to a Buyer's Listing outside of the Site.
  3. 2.45 We strongly advise customers and transportation services to avoid sharing any personal contact details, specific locations and bank details via our messaging service on Anyvan. Sensitive information can be shared privately once job sheets have been exchanged between the two parties.

24. Feedback

  1. 2.45 We will not be obliged to provide any Registered User with due diligence on any other Registered User.
  2. 2.46 For each transaction, Buyers and Suppliers can choose to rate each other by leaving Feedback. Buyers and Suppliers can leave a positive, negative, or a neutral rating, plus a short comment.
  3. 2.47 These ratings are used to determine Feedback Scores. In most cases, Users receive:
  4. 2.47.1 +1 point for each positive rating
  5. 2.47.2 No points for each neutral rating
  6. 2.47.3 -1 point for each negative rating
  7. 2.48 Suppliers are not permitted to include in their Bids or terms of sale any conditions that limit or restrict the Buyer from leaving feedback.
  8. 2.49 Buyers are not allowed to threaten Suppliers with negative feedback or neutral Feedback in order to obtain goods or services not included in the original Buyer Listing.
  9. 2.50 Suppliers may not require Buyers to leave specific feedback. Suppliers may not demand that Buyers withdraw existing feedback. These prohibitions apply to all feedback activity, whether prior to, during, or after delivery of services described in the original Buyer Listing.
  10. 2.51 Feedback comments must comply with rules on feedback listed on the site. AnyVan reserve the right to remove or modify feedback left by either the buyer or supplier without prior consent of either parties.
  11. 2.52 Reputation score is a score based on Buyer feedback from previous jobs, representing the trustworthiness of a Supplier on a scale of 0 to 100.
  12. 2.52.1 The reputation score of Suppliers is calculated via a formula rounded to the closest integer. This formula to round means 100 multiplied by a fraction, where the numerator is the total number of positive feedbacks since launch, and the denominator is the total number of negative feedbacks added to the total number of positive feedbacks since launch, as per the last updated score. This rule applies if a provider has less than 20 pieces of feedback.
  13. 2.52.2 If at last reputation score update time the total number of positive and negative feedbacks left on the specific Supplier between last reputation score update time and 12 months before last reputation score update time were not less than 20, we calculate a more up-to-date reputation score until the next update. We calculate Reputation Score from a rounded formula. This formula to round means 100 multiplied by a fraction, where the numerator is the total number of positive feedbacks between last reputation score update time and 12 months before last reputation score update time. The denominator is the total number of negative feedbacks added to the total number of positive feedbacks both between last reputation score update time and 12 months before last reputation score update time.
  14. 2.52.3 A reputation score cannot exceed 100 of which if the figure is calculated as a decimal it will be rounded down to 99 if any Buyer left a negative feedback on that particular Supplier between last reputation score update time and 12 months before last reputation score update time. If a supplier has completed more than 20 jobs over a period of 12 months negative feedback will be reflected within the percentage as per the last feedback update.

25. Fees

  1. 2.53 The Site is free to use for Buyers. A deposit fee (Deposit) is payable by a Buyer when a bid is accepted. The Deposit amount payable is deducted from the total value of the bid displayed to the Buyer upon acceptance. The outstanding balance due is to be paid by the Buyer directly to the Supplier in accordance with the terms and in a manner as agreed between both parties.
  2. 2.54 The deposit is a percentage of the transportation costs agreed between the two parties or a minimum fee, whichever is greater (dependent upon external factors, i.e. source of listing).
  3. 2.55 We may voluntarily waive our right to receive a Deposit in certain circumstances, but any such waiver is entirely discretionary and without accepting any legal obligation to do so.
  4. 2.56 On accepting any Bid the Buyer must pay the Deposit to AnyVan. We receive this Deposit as agent for the Buyer.
  5. 2.57 Suppliers are responsible for the collection and payment of all VAT associated with the supply of services to Buyers.
  6. 2.58 We may suspend, waive or change the method of calculation or rates of Fees at any time, either permanently or for any limited promotional or other period. Any changes will be described on the Site.

26. Cancellation

  1. 2.59 Transport contracts are formed between Buyers and Suppliers so the negotiation and agreement of any cancellation and its consequences are matters for them. However, if the transport company cancels before any transport services has been provided the customer can then wish to recover their Deposit or Fee by making a request to us for repayment. No request should be made within 7 days of the date of acceptance of the Bid or until reasonable attempts have been made to agree the terms of cancellation directly.
  2. 2.60 We will review all cancellation requests. If appropriate the cancelled transport requirement will be relisted on the Site or deleted from it. The Deposit or the Fee may be refunded at our sole discretion. Any request for a refund of the deposit fee paid should be made within 30 days of the acceptance of the bid. Anyvan cannot be liable for requests outside this timeframe. No cash refund will be provided once the buyer has received the contact details of the Supplier via AnyVan. In the event that the Suppler in unable to fulfil its obligations as booked then the buyer must contact AnyVan to find an alternative Supplier, only in the event that AnyVan is unable to find an alternative will credit be considered.
  3. 2.61 In some circumstances, when a job is listed as flexible and the buyers job is not completed within a maximum of 1-2 weeks dependant on the selected, the listing will be removed and the prepaid deposit refunded as credit.

27. No Agency

Nothing herein shall create or be deemed to create any joint venture, agency or partnership relationship between ourselves and any Users whatsoever. Users shall not hold themselves out as implying any such relationship with us.

28. Recommendation Functionality

  1. 2.62 A recommender will receive £10 Anyvan credit 7 days after a qualifying bid is accepted.
  2. 2.63 All credits issued are entirely at the discretion of Anyvan and can be temporarily or permanently withheld if deemed appropriate. £10 is only paid out once per user.
  3. 2.64 A user that has accumulated credit through recommending AnyVan can cash out the credit at the value of 50% through PayPal. Charges may apply. Minimum AnyVan credit required before cash out is £10 (excluding introductory credit)
  4. 2.65 Introductory credit has no cash value. Introductory credit can be used to upgrade a listing to a featured listing or towards a deposit payment on AnyVan. Introductory credit is non-transferrable
  5. 2.66 Credit is applied as per AnyVan’s discretion
  6. 2.67
    Qualifying Bid = The first bid that is accepted by a user via AnyVan.
    Introductory credit = Funds credited to a users account by AnyVan when an account is opened.
  7. 2.68
    One account per user.
    Credit is non-transferrable

29. Book It Now & Set Price

  1. 3.00 Anyvan will only offer a full money back guarantee for a Book It Now job posted onto the website, if the job has been posted for at least 6 hours. Any job removed from the forum within 6 hours of posting will not be subject to a refund. All jobs needs at least 6 hours to get the greatest chance of being claimed. We cannot guarantee you will be allocated a driver.
  2. 3.01 It is the role of the parties to select each other on the basis of the services required and the contractual terms and rates offered by each of the parties. We do not carry out vetting of any Registered Users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract. Anyvan are not liable for any transaction between each parties.
  3. 3.02 Please note that, with regard to any transaction made between Users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that Supplier or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.
  4. 3.02.1 Please note that, we do not offer user reward stamps for Book It Now or Set Price Jobs.

30. User Reward Stamps

  1. 3.02.2 Please note that, user reward stamps are not awarded for any jobs prior to February 3rd 2015, or for any relisted job. Rewards are applied to the following job upon completion of the original job. Rewards are at the discretion of the AnyVan team.

31. Price guarantee

  1. 3.03 Should a customer be able to demonstrate to us a legitimate quote received via an independent company, sourced outside of AnyVan.com, AnyVan will beat this price if it is lower than the best quote we are able to offer. AnyVan Best Price Guarantee applies to any single job placed on AnyVan.com, requesting quotes to move item(s) from one location to another. The quote comparison must be made on an identical job, to transport the same exact goods, along the same route.
  2. 3.04 Comparison must be to the same exact itinerary, under the same conditions and following the same exact route, including the same addresses (floor in which items are located on and to be delivered to), number of men required, packing (if required), vehicle, and cancellation policy. The best price guarantee applies to the full cost of transport, and any quote received outside of AnyVan must be all inclusive and not require additional payments upon collection or delivery – or if so, must be stated and added to the total sum of the external quote, including all taxes and fees. The guarantee is not available for quotes received via websites where the booking details are unknown or not disclosed until after purchase or quote acceptance.
  3. 3.04.1 Booking details will refer to the variables comprising a monetary quote; job distance, packaging, pick-up date/time, drop-off date/time, storage, assembly, disassembly, inventory, vehicle type.
  4. 3.05 This offer is only valid on 'Man And Van' and 'House Move/Removals' listings, and does not apply to; food items, parcels smaller than 1m3 , car and vehicle transportation, motorbike transportation, piano moves, specialist items and antiques, freight and pallet, clearance jobs, boat moves, office removals, industrial jobs, livestock and pets & man-power only. This offer is only valid once for each customer or company body, and cannot be used in conjunction with any existing discounts or promotions. AnyVan has the right to judge any item unfit for a price guarantee.
  5. 3.06 In any case, where the customer may have found a cheaper quote elsewhere which meets the above criteria, AnyVan guarantees to beat the quote with one of our drivers, inclusive of the deposit amount paid to AnyVan. "Beat" would infer offering a cheaper price than the external supplier; however small a reduction.
  6. 3.07 External quotes must include (if applicable); shipping fees, transportation costs, labour costs, storage fees, UK and European taxes, toll fees, packing and unpacking fees, loading prices, dismantlement and reassembly prices and unplanned additional costs. These must have been placed by a registered UK delivery company or owner operator; holding the relevant Goods in Transit Insurance policy or equivalent. We only offer the option of Price Guarantee up to a maximum job value of £300 (inclusive of the above).
  7. 3.08 The Best Price Guarantee only applies to prices both advertised and available to the general public or on a website directed at consumers in United Kingdom. For example, this is exclusive of rates offered on membership programme websites; corporate discounts or rates; group, charters; rewards programmes; incentives; consolidator or interline prices; prices obtained via physical auction, charity or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The rate must be quoted and bookable in the same currency (GBP) as your AnyVan.com listing. In addition to this, price-match requests must be considered to reasonably cover the overall cost price of a job by governmental and industrial standards; minimum wage per hour, plus cost of petrol - both relative to distance and time.
  8. 3.09 All requests for the best price guarantee are subject to verification by AnyVan.com. We will not accept screenshots or other purported evidence of a lower price that we cannot independently confirm. Nor will we verify or fulfill any request that we believe, at our sole discretion, is the result of a printing or other misleading error, or is made fraudulently or in bad faith. The request date, when referring to a general or furniture delivery listing, will need to be requested with at least seven working days prior to the requested pickup date; whereas a house move listing should be requested fifteen working days prior to the requested pickup date - both excluding UK bank holidays.
  9. 3.10 We reserve the right in our sole discretion to modify or discontinue the best price guarantee or to restrict its availability to any person, at any time, for any reason, and without prior notice or liability to you. The terms on the AnyVan.com website will determine your eligibility under the best price guarantee. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision. The terms of the Best Price Guarantee are governed by English law.

Last Updated 26 May 2016

Terms and Conditions

We like to be as transparent as possible with all of our customers, we would therefore like to draw your attention to clause 9 where we set out AnyVan’s and our Partner(s) liability to you and in particular where it may be limited.

1. These Terms

1.1 What These Terms Cover.

These are AnyVan terms and conditions on which we (and our Partner(s)) supply our Services to you as a Private Customer.

1.2 Why You Should Read These Terms.

Please read these terms carefully before you submit your booking to AnyVan. These terms include, but are not limited to, explaining who AnyVan are, our Services, the Services provided by our Partners, the contract between you and AnyVan and the contract between you and our Partner(s).

1.3 Definitions Used In These Terms.

AnyVan Quote: the quote given to you by AnyVan in accordance with clause 2.5(a) together with any additional charges as set out in clause 2.5(d).

Basic Compensation Cover: Basic compensation cover up to £50,000 including for fire & full theft with every move, in accordance with clause 9.

Booking: acceptance of your Booking Request by AnyVan.

Booking Request: the process of filling in the online form a customer inputs move details into.

Booking Request Form: the form entitled “Booking Request Form” on the AnyVan Site which you [will complete] and provides AnyVan with the information we require to provide you with the AnyVan Quote.

Business Customer: you are entering into this agreement for provision of services in respect of your business, trade, craft or profession.

Contract: once we have accepted your Booking Request, provided you with an AnyVan Quote and you have confirmed that you wish to proceed with a Price Option a Contract is created.

Partner: AnyVan’s Partners as described in these Terms.

Comprehensive Insurance Cover: Our comprehensive insurance cover covers against physiscal loss or damage of your goods up to a value of £50,000. Please find out Insurance documents in the website footer, labelled ‘Insurance Policy’.

Price: acceptance of a specific Price Option together with any agreed amendments.

Price Options: the Price Options provided to you in accordance with clause 2.5(a).

Private Customer: you are a private customer if you are an individual and you are entering into an agreement for the provision of services wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.

Services: the services provided in accordance with these Terms.

Urgent Booking: a Booking made on less than 24 hours notice.

Us/We: refers to AnyVan Ltd

Van Size: this refers to the option on the Booking Request Form that allows you to choose the size of van that you require based on your calculations as to what size van is required to transport your goods, this is opposed to or in additional to a comprehensive inventory list.

Volume Size: this refers to the option on the Booking Request Form that allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in additional to a comprehensive inventory list.

2. Information About And How To Contact AnyVan

2.1 Who AnyVan Are.

Anyvan Limited is a registered company, established in England and Wales. Our company registration number is 06837274 and our registered office is at 5th Floor – The Triangle, 5-17 Hammersmith Grove, London, W6 0LG. Our registered VAT number is GB 979270568

2.2 How To Contact AnyVan.

You can contact our Customer Care Team by telephone on 020 3005 6000 by writing to us at AnyVan, 5th Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG, by email to info@anyvan.com or via our website www.anyvan.com.

2.3 How AnyVan Will Contact You.

If we have to contact you we will do so by telephone, in writing to the email or postal address provided uponin your Booking Request Form or by text message.

2.4 Private Customers.
  1. If have confirmed that you are a Private Customer (Non Business Customer) when you contract with AnyVan under this agreement, it will be on the basis that AnyVan are acting as a disclosed agent for our Partners. Just to explain some the of the legal jargon, a “disclosed agent” means that we are not the principal and that by contracting with us you do so on the basis that you are aware that we are acting as agent for one of our Partners who will be carrying out the Services for you. AnyVan are entitled and authorised by our Partners to enter into this Contract with you on their behalf and to arrange the Services as an agent. This Contract governs your relationship with AnyVan and also with our Partner(s).
  2. As part of the Anyvan service we will introduce you to our Partner(s) to try and enable you get the best price and service possible. By entering into these Terms you are acknowledging that you will enter into and be bound by the Terms.
  3. by accepting that AnyVan is acting as “agent” for our Partner(s) and by entering into a Contract with AnyVan this will create a contract between you and AnyVan’s Partner (Partner Contract). The Partner Contract referred to in this clause 2.4(c) is for the provision of Services as set out in these Terms and you acknowledge and accept that the Partner Contract will be between you and the Partner and that AnyVan is not a party to the Partner Contract other than as expressly provided in these Terms. You also accept AnyVan are simply accepting the Booking on your behalf and undertaking the services which they are expressly bound to provide under these Terms. AnyVan will ensure that our Partner(s) are also bound by the terms that relate to them in the Contract.
  4. You also acknowledge and accept that AnyVan does not provide transportation Services to Private Customers and that we are simply acting as agent (as intermediary) between you and our Partner.
2.5 The AnyVan Quote; Inclusions & Exclusions
  1. AnyVan will supply you with a number of Price Options which shall reflect the information provided by you when competing the Booking Request Form. The Price Options will vary depending upon when they are requested and the desired completion date.
  2. AnyVan will accept amendments up to 48 hours prior to the date that Services are required. You may incur additional charges.
  3. Additional charges apply if the Services required and subsequently booked differ upon the arrival of the AnyVan Partner.
  4. Fees or taxes payable to any governmental bodies (if moving goods abroad), customs duties or port storage charges are not included in your quote. AnyVan is not responsible for their purchase.
2.6 If AnyVan Does Not Accept Your Booking Request.

If AnyVan is unable to find a Partner who will undertake the Services, or such Partner decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. AnyVan will use its reasonable endeavors to try and find another Partner to undertake the Services on your behalf. Accepting your Booking Request is at AnyVan’s and / or its Partner’s discretion.

2.7 Your Job Number.

Upon confirming your Booking Request, AnyVan will assign and notify you of the job number allocated to your Booking. Please reference this number when contacting AnyVan.

3 Services

Our Contract With You

Your Booking.

As set out above, AnyVan will supply you with Price Options dependent on your move requirements. The information you provide on the Booking Request Form is what allows us to produce the Price Options - any alteration to the information supplied on the Booking Request Form may subsequently alter the price we charge you. Accepting a particular Price Option that best suits your needs and supplying AnyVan with your payment details creates a contract between you and AnyVan and our Partner (Contract) and grants us authority to confirm to the relevant Partner that you have accepted the estimate and that they will undertake the Services for you at the agreed Price.

3.5 Services
  1. AnyVan’s Partner will arrive at the address provided by you and on the date agreed in your Booking or any subsequent date and time agreed notified by you to us and agreed in writing by AnyVan.
  2. AnyVan’s Partner will knowingly load and deliver only the goods agreed in the Contract. Neither AnyVan nor the Partner is liable for goods loaded that were not included in your original inventory; or if when making your Booking you chose the option of Volume Size or Van Size, goods that could be contained in such area.
  3. Please note that if you wish to make any Changes to the Booking, including on the day that the Services are undertaken all payments must be made to AnyVan, our Partners are not authorized to accept any payments directly.
  4. AnyVan’s Partner will deliver your goods in the same condition they were in when packed or made ready for transportation. If AnyVan fail under this Clause 4.1(c) please see Clause 9 for information on liability for loss or damage. If you reasonably believe that damage to your goods was caused by AnyVan’s Partner, written notification, including genuine evidence of the damage and loss of value is required within seven days of the job being completed. Outside of this time frame, Neither AnyVan nor AnyVan’s Partner is liable. Our liability and that of our Partner will be determined in accordance with Clause 9.
  5. The AnyVan quote includes moving costs, staff costs and fuel.
3.6 Services AnyVan Do Not Provide
  1. AnyVan will not do anything to put our Partners in danger. For example, AnyVan Partners will not enter premises unless properly lit, floored and where safe access is provided.
  2. In order to adhere to permits and insurance AnyVan’s Partners will not transport pets or people, unless agreed in writing prior to your Booking Request being accepted.
  3. AnyVan’s Partners will not agree to do anything theyare unqualified for.
  4. AnyVan’s Partners will not transport illegal, stolen or dangerous goods. This includes goods that in our reasonable opinion present potential danger to our vehicles and/ or employees, any other assets, or goods that require specialist knowledge or equipment to transport. AnyVan’s Partners are within their rights to destroy, dispose of, and to charge you any costs incurred should they transport any such goods without knowledge. AnyVan and its Partners are required by law to report such goods to the relevant authorities if necessary.
  5. AnyVan’s Partners will only transport goods which require special licenses or government permissions if you have all relevant documentation. AnyVan and its Partners requires advance warning and agreement in writing to transport such goods. Neither AnyVan nor its Partners will not accept any liability for loss or damage to any such goods. If AnyVan or its Partners suffer any loss by transporting such goods without prior written agreement and/or without knowledge, neither AnyVan nor its Partners are liable for loss suffered or damage caused to such goods. You will indemnify AnyVan in full for any charges, expenses, damages or penalties claimed against us or our Partners. AnyVan or its Partners may, at our discretion, destroy or dispose of such goods for which you will be liable for the costs.
  6. AnyVan nor its partners will store any goods other than in accordance with Clause 4.3 and Clause 11 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing. Additional charges apply for storage of goods and vary depending on duration.
  7. AnyVan’s Partners will not dismantle or assemble anyfurniture unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing .
  8. AnyVan’s Partner will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment; unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing.
  9. AnyVan’s Partners will not take up or lay any carpet or other floor covering.
  10. AnyVan’s Partners will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  11. AnyVan’s Partners will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
3.7 Additional Services
  1. AnyVan’s Partners may supply additional services (which must be booked through AnyVan) which include but are not limited to; Comprehensive Insurance cover, packing, disassembly and reassembly of goods, storage, enclosed transportation for vehicles and piano tuning. If you require additional services booking must adhere to the terms detailed in clause 3.1(b)
  2. For information and booking of additional services, please visit our website or speak with one of our Customer Care Team on 020 3005 6000. If you decide to book additional services they will be covered by these terms.
3.8 The Service Provider.

Services will be provided by one of AnyVan’s Partners. AnyVan Partners are approved by our dedicated Partner Management Team. AnyVan Partners are assessed by the AnyVan team for suitability and have to prove their eligibility to work with us by supplying certain requested documentation.

4 Services Outside Of The United Kingdom

4.5 In addition to all other applicable terms, you must comply with the provisions of this clause 11.

4.6 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for us to be able to undertake the Services required.

4.7 AnyVan’s Partners will not transport any goods that require a special licence or government permissions for export and/or import.

4.8 Please see clause 9 and in particular 9.4 for Limitation of Liability.

4.9 Your Quotation will include a time estimate for transit. Times can vary when goods are being transported abroad. AnyVan will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of our negligence or breach of contract.

5 Customer Obligations

5.5 By entering into this Contract you must comply with the following obligations. If you fail to comply with these obligations, neither AnyVan nor AnyVan’s partner is liable to you.

  1. You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transportthem.
  2. You must provide AnyVan with your current telephone number and email address. If these contact details were to change, you must advise us immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
  3. Suitable parking arrangements for AnyVan’s Partner’s vehicles will be made, by you, at your own expense. These include but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify AnyVan’s Partner if fines or penalties are incurred as a result of your failure to make said arrangements.
  4. Advise AnyVan in advance of how many floors there are at both the pickup and delivery locations and if serviceable lifts are available.
  5. Accessibility information for both premises is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
  6. You will be present or represented upon collection, loading, unloading and delivery ofyour goods.
  7. Upon delivery our Partner will present you with a job sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific job number given to you at the time of Booking. You will be asked to sign the job sheet as confirmation that the job was completed, and to a satisfactory standard.
  8. Fridge freezers must be defrosted (AnyVan nor its Partners are not liable for their contents) and all other appliances must be completely dry with no residualfluid.
  9. All furniture must be empty unless an additional packing service, specific to goods remaining, has been agreed.
  10. An accurate list of goods fortransportation is required. Amendments can be made but additional charges may apply in accordance with Clause 3.1 (a)-(e). Or if when making your Booking you chose the Van Size or Volume option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply. All goods must be suitably packed prior to thearrival of our Partner. A full packing service is available at an additional cost.
  11. Overdue payments will incur interest on a daily basis that is calculated at 3% per annum above the base rate of Barclays Bank plc.

8. Cancellation & Postponement

8.1 Consumers Statutory Cancellation Right.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service Contracts which provide for the transport of goods on a specific date or period for performance.

8.2 Postponement & Cancellation By The Customer.

If you wish to postpone or cancel this Contract then AnyVan requires notification as soon as possible in writing. If you cancel by telephone we will write to you confirming cancellation. Postponement and cancellation charges are decided upon in accordance with this Clause 8.2.

Short Distance
  1. If short distance Service is booked (under 80 miles and within [the UK / England?]) and AnyVan receives notice in writing or by telephone no less than 48 hours before the date that the Services are due, there will be no charge. If you paid in full upon booking our Services, you are entitled to a full refund.
  2. If short distance Service is booked (under 80 miles and within [the UK / England?]) and AnyVan receives notice in writing or by telephone with 48 hours or less before the date that the Services are due, you will incur a charge worth 50% of the total amount agreed upon booking. If you paid in full upon booking our Services, you are entitled to a refund worth 50% of the total amount agreed upon under the Contract.
Long Distance
  1. If long distance (over 80 miles) or international Services are booked and AnyVan receive notice of cancellation in writing or by telephone no less than five business days before the date that the Services aredue, there will be no charge. If you paid in full upon booking our Services, you are entitled to a fullrefund.
  2. If long distance (over 80 miles) or international Services are booked and AnyVan receive notice of cancellation in writing or by telephone no less thanthree business days before the date that the Services are due, you will incur a charge worth 50% of the total amount agreed upon booking. If you paid in full upon booking our Services, you are entitled to a refund worth 50% of the total amount agreed upon booking.
  3. If you postpone or cancel the Services (both long and short distances) [on the day] [within 24 hours] they are due to take place, you will be charged the full amount. If you paid in full upon booking our Services, you will not be entitled to a refund.
  4. If you postpone the Services and immediately re-book, it is at the discretion of AnyVan to reduce or waive some or all of the charges referred to in this clause 6.2.
  5. Urgent Bookings for same, or next day services if cancelled are non refundable.
  6. If you postpone or cancel the Services and as a result of this Clause 8, additional amounts are owed to AnyVan, these will be due immediately.
  7. If you postpone or cancel the Services and have a dispute regarding a payment made to AnyVan, a charge pending or an issue relating to the service, you must notify us as soon as possible, and no later than seven days after our Services have been completed, by completing the AnyVan online Payment or Service Dispute Form. (link to Payment or Service Dispute Form)
8.3 Cancellation By AnyVan and its Partners.
  1. If you breach any term of this Contract then AnyVan and its Partner are entitled to cancel the Contract.
  2. IfAnyVan’s Partner is unable to perform the Services agreed upon booking, whether through its own fault or as a result of something outside of our control then AnyVan will notify you as soon as possible in writing or by telephone.
  3. If you make an Urgent Booking, for same or next day services, AnyVan endeavours to confirm your driver as soon as possible. If AnyVan is unable to do so, we are not in breach of our Contract but you are entitled to a full refund.
8.4 Refunds:
  1. If AnyVan or its Partner cancel the Contract in accordance with clause 8.3(a) you will not be entitled to a refund. If AnyVan or its Partner cancel the Contract in accordance withclause 8.3(b)-(c) then you are entitled to a full refund.
  2. If you cancel the Contract in accordance with clauses 8.2 (a)-(i) any money that is due to be refunded to you will be transferred within three business days of receiving a completed online Refund Request Form (link to Refund Request Form). AnyVan require confirmation of your bank account details within three days of submitting the refund request form. The refund request form must be submitted no later than seven days after the date when notification that you are cancelling the Contract was sent.
  3. If you submit an online Payment orService Dispute Form for review in accordance with clause 8.2 (i) any money that is due to be refunded to you will be transferred within three business days. AnyVan require confirmation of your bank account details within three days of submitting the Payment or Service Dispute Form.

9. Liability For Loss Or Damage

9.1 AnyVan shall have no liability to you for any loss or damage to any of your Goods or premises or any other loss suffered by you arising out of this Contract.

9.2
  1. If Any Of Your Goods Are Lost Or Damaged. Unless previously agreed in writing, AnyVan’s Partner’s liability is fixed for all claims of loss or damage to goods and/or premises, due to its negligence or breach of Contract, at £40 per individual item. It is your responsibility to provide AnyVan with evidence of the value of goods lost or damaged and proof that the damage was caused by us. If you would like to increase your cover, you can request Premium Level Insurance in accordance with Clause 10.
  2. AnyVan’s liability in respect of Fire & Full-Theft (of the entire consignment) is increased up to a maximum of £50,000. This is defined as Compensation Cover by AnyVan. Any other damage is limited to £40 per individual item.

9.3 If Your Premises Are Damaged. AnyVan’s Partner is liable for damage to the premises if they are certain that the damage was caused by them and not by you or a third party. Their liability to you is limited in accordance with Clause

  1. If AnyVan’s Partner damage premises or property other than the goods they are Contracted to transport, as a resultof their negligence or breach of Contract, then they are only liable for repairing the damaged area. This liability is in accordance with the limitations of Clause 9.1.
  2. AnyVan’s Partner is not liable for any damage caused to the premises or your goods if you go against AnyVan’s or the Partner’s advice or choose to ignore our reasonable opinion and tell them to do something.
  3. You must advise us in writing, no later than seven days after completion of the Services, if any damage is caused to the premises or your goods upon collection, transportation or delivery. AnyVan’s Partner is not liable outside of this time.
9.4 AnyVan nor its Partner is liable for:
  1. Damage caused as a result of your actions and/or your breach of these terms. (b) Perishable items, including but not limited to food and drink.
  2. Damage caused by moths or vermin or any other infestation.
  3. Damage caused byfire.
  4. Damage caused to any furniture packed and/or unpacked by you or a third party. (f) Normal wear and tear.
  5. If we load and/or unload goods for you against our advice, we will not be liable for any damage caused as a result.
  6. Damage to any goods or premises not caused by us.
  7. Damage to goods or premises caused by you or a third party when packing, loading or unloading them on and/or off our vehicles.
  8. AnyVan’s Partners do not transport live animals or plants unless agreed and appropriately organised upon booking. AnyVan’s Partner is not liable for harm caused to live animals or plants transported without ourknowledge.
  9. Damage to your electrical goods unless you canprove it was as a result of our Partner’s negligence.
  10. Damage if any of your goods were already damaged or had an inherent defect.
  11. Damage if any of your goods are susceptible to damage ie through breakage, internal spoilage, leakage, malfunctions.
  12. Damage to any collections or documentation. These include but are not limited to stamps, coins, gemstones, share certificates, deeds to properties.
  13. Personal items including but not limited to jewelry, handbags, clothes and hats, unless properlypacked and included in the list of goods agreed as part of your Contract with us.
  14. Business loss whatsoever if you are a private customer.
  15. Loss or damage which occurs after the goods have been handed delivered to you or your representative.
  16. Loss or damage not caused by us or our Partners, employees, subcontractors or agents.
  17. Loss which is not reasonably foreseeable.
  18. Damage caused to your goods which are held by us or our Partner(s) in accordance with clause 11.
9.5 Transit Outside Of The United kingdom.

If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 9.1 to 9.4 (inclusive), AnyVan nor its Partners are liable for:-

  1. Any goods confiscated, seized, removed or damaged by any Customs Authorities or any other Government Agency unless such damage, confiscation, seizure or removal was as a result of our Partner’s negligence or breach of contract.
9.6 Events Outside Of Our Control.

AnyVan nor its Partners are liable for any damage or loss if any of the below occur:

  1. Acts of God
  2. Epidemic or pandemic
  3. Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts.
  4. Delay in transit
  5. Any events which can reasonably be considered outside of our control.

9.7 We Won’t Exclude Our Liability For: Death or personal injury caused by our negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.

9.8 Our Employees: None of our employees or subcontractors other than the Partner who undertook the Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under this Contract.

9.9 Delays In Transit:
  1. If there is a delay in transit or AnyVan’s Partner are unable to deliver your goods for reasons not caused by our negligence or breach of Contract, it may store them. You may at AnyVan’s discretion be liable for any storage re-deliverycosts.
  2. AnyVan will provide you with an estimated time for collection and delivery based on information in our possession. Times may vary due to events outside of our control. We nor our Partner will be liable for any loss suffered by you as a result of this.

10. Insurance

Comprehensive insurance cover from Zurich is made available to all customers upon booking our Services. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and our Insurance Terms and Conditions can be found on the Insurance Policy page of our website found in the footer

11. Our Rights To Hold The Goods

11.1 AnyVan’s Partner has the right to hold your goods (lien) until all money owed, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.

11.2 If full payment of any monies owed by you to AnyVan is not received within 90 days we shall be entitled to sell the goods or deal with them as we think reasonable and apply any proceeds towards our costs incurred and the money you woe to us.

12. Complaints

12.1 Complaints About OurServices.

If you have any complaints about our Services, please complete our online Payment and Services Dispute Form. (link to Payment and Services Dispute Form) Our Customer Care Team endeavor to review and make any necessary actions within a week of the forms submission.

12.2 You can visit the citizens advice website on www. adviceguide.org.uk or call them on 0345 04 05 06 for a summary of your key legalrights.

13. How We May Use Your Personal Information

13.1 Your Personal Information.

We will use the personal information you provide to us:

  1. To introduce Partners to supply the Services to you and to provide the services expressly stated as being obligations of AnyVan in these Terms.
  2. To process your payment for theServices.
  3. If you agreed upon booking our Services, to give you information about similar Services that we provide.

13.2 We will only give your personal information to [other] third parties where the law either requires or allows us to do so.

14. Other Important Terms

14.1 Transferring This Agreement To Someone Else.We may transfer our rights and obligations under these terms to another organisation. AnyVan will ensure that the transfer will not affect your rights under the Contract.

14.2 Transferring YourRights.

You may only transfer your rights or obligations under these terms to another person if AnyVan agree to this in writing.

14.3 Rights Under This Contract.

This contract is between you, AnyVan and our Partner. No other person has rights to enforce any of its terms unless expressly provided for in these terms.

14.4 The Law AndThis Contract.

Each clause of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.

14.5 Enforcing This Contract.

If we do not enforce these terms immediately, or if you break this Contract and we delay taking steps against you, that will not prevent us taking steps against you at a later date.

14.6 Applicable Laws To This Contract.

These terms are governed by English law and you can only bring legal proceedings in the English courts.

Terms and Conditions

We like to be as transparent as possible with all of our customers, we would therefore like to draw your attention to clause 9 where we set out AnyVan’s liability to you and in particular where it may be limited.

1. These Terms

1.1 What These Terms Cover.

These are AnyVan terms and conditions on which we supply our Services to you as a Business Customer.

1.2 Why You Should Read These Terms.

Please read these terms carefully before you submit your booking to AnyVan. These terms include, but are not limited to, explaining who AnyVan are, our Services and the contract between you and AnyVan.

1.3 Definitions Used In These Terms.

AnyVan Quote: the quote given to you by AnyVan in accordance with clause 2.5(a) together with any additional charges as set out in clause 2.5(d).

Basic Compensation Cover: Basic compensation cover up to £50,000 including for fire & full theft with every move, in accordance with clause 9.

Booking: acceptance of your Booking Request by AnyVan.

Booking Request: the process of filling in the online form a customer inputs move details into.

Booking Request Form: the form entitled “Booking Request Form” on the AnyVan Site which you [will complete] and provides AnyVan with the information we require to provide you with the AnyVan Quote.

Business Customer: you are entering into this agreement for provision of services in respect of your business, trade, craft or profession.

Contract: once we have accepted your Booking Request, provided you with an AnyVan Quote and you have confirmed that you wish to proceed with a Price Option a Contract is created.

Transport Provider: AnyVan’s Transport Providers are our verified and accredited subcontractors who will undertake your move.

Comprehensive Insurance Cover: Our comprehensive insurance cover covers against physiscal loss or damage of your goods up to a value of £50,000. Please find out Insurance documents in the website footer, labelled ‘Insurance Policy’.

Price: acceptance of a specific Price Option together with any agreed amendments.

Price Options: the Price Options provided to you in accordance with clause 2.5(a).

Private Customer: you are a private customer if you are an individual and you are entering into an agreement for the provision of services wholly or mainly for you personally and not for use in connection with your trade, business, craft or profession.

Services: the services provided in accordance with these Terms.

Urgent Booking: a Booking made on less than 24 hours notice.

Us/We: refers to AnyVan Ltd

Van Size: this refers to the option on the Booking Request Form that allows you to choose the size of van that you require based on your calculations as to what size van is required to transport your goods, this is opposed to or in additional to a comprehensive inventory list.

Volume Size: this refers to the option on the Booking Request Form that allows you to choose the volume of the goods that you wish to have transported, in cubic meters or cubic feet, as opposed to or in additional to a comprehensive inventory list.

2. Information About And How To Contact AnyVan

2.1 Who AnyVan Are.

Anyvan Limited is a registered company, established in England and Wales. Our company registration number is 06837274 and our registered office is at 5th Floor – The Triangle, 5-17 Hammersmith Grove, London, W6 0LG. Our registered VAT number is GB 979270568

2.2 HowToContactAnyVan.

You can contact our Customer Care Team by telephone on 020 3005 6000 by writing to us at AnyVan, 5th Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG, by email to info@anyvan.com or via our website www.anyvan.com.

2.3 How AnyVan Will Contact You.

If we have to contact you we will do so by telephone, in writing to the email or postal address provided uponin your Booking Request Form or by text message.

2.4 Business Customers.
  1. If have confirmed that you are a Business Customer when you contract with AnyVan under this agreement, it will be on the basis that AnyVan are acting as Principal. Just to explain some the of the legal jargon, “principal” means that we are the principal offering and that by contracting with us you do so on the basis that you are aware that the contract for services is with us. AnyVan are entitled and authorised to subcontract jobs to our network of verified transport providers. This Contract governs your relationship with AnyVan.
  2. By entering into these Terms you are acknowledging that you will enter into and be bound by the Terms.
2.5 The AnyVan Quote; Inclusions & Exclusions
  1. AnyVan will supply you with a number of Price Options which shall reflect the information provided by you when competing the Booking Request Form. The Price Options will vary depending upon when they are requested and the desired completion date.
  2. AnyVan will accept amendments up to 48 hours prior to the date that Services are required. You may incur additional charges.
  3. For any amendments made less than 48 hours prior to the date that Services are required, you will incur additional charges.
  4. Additional charges apply if the Services required and subsequently booked differ upon AnyVan’s arrival.
  5. Fees or taxes payable to any governmental bodies (if moving goods abroad), customs duties or port storage charges are not included in your quote. AnyVan is not responsible for their purchase.
2.6 If AnyVan Does Not Accept Your Booking Request.

If AnyVan is unable to allocate you one of our Transport Providers who will undertake the Services, or our Transport Provider decides not to accept your Booking Request, you will be notified as soon as possible in writing or by telephone. AnyVan will use its reasonable endeavors to try and find another Transport Provider to undertake the Services on your behalf. Accepting your Booking Request is at AnyVan’s discretion.

2.7 Your Job Number.

Upon confirming your Booking Request, AnyVan will assign and notify you of the job number allocated to your Booking. Please reference this number when contacting AnyVan.

3 Services

3. Our Contract With You

Your Booking.

As set out above, AnyVan will supply you with Price Options dependent on your move requirements. The information you provide on the Booking Request Form is what allows us to produce the Price Options - any alteration to the information supplied on the Booking Request Form may subsequently alter the price we charge you. Accepting a particular Price Option that best suits your needs and supplying AnyVan with your payment details creates a contract between you and AnyVan and grants us authority to confirm that you have accepted the estimate and that we will undertake the Services for you at the agreed Price.

3.5 Services
  1. AnyVan will arrive at the address provided by you and on the date agreed in your Booking or any subsequent date and time agreed notified by you to us and agreed in writing by AnyVan.
  2. AnyVan will knowingly load and deliver only the goods agreed in the Contract. AnyVan isn’t liable for goods loaded that were not included in your original inventory; or if when making your Booking you chose the option of Volume Size or Van Size, goods that could be contained in such area.
  3. Please note that if you wish to make any Changes to the Booking, including on the day that the Services are undertaken all payments must be made to AnyVan directly.
  4. AnyVan will deliver your goods in the same condition they were in when packed or made ready for transportation. If AnyVan fail under this Clause 4.1(c) please see Clause 9 for information on liability for loss or damage. If you reasonably believe that damage to your goods was caused by AnyVan, written notification, including genuine evidence of the damage and loss of value is required within seven days of the job being completed. Outside of this time frame, neither AnyVan nor AnyVan’s Transport Provider is liable. Our liability will be determined in accordance with Clause 9.
  5. The AnyVan quote includes moving costs, fuel & VAT.
3.6 Services AnyVan Do Not Provide
  1. AnyVan will not do anything to put ourselves or our Transport Providers in danger. For example, AnyVan will not enter premises unless properly lit, floored and where safe access is provided.
  2. In order to adhere to permits and insurance AnyVan will not transport pets or people, unless agreed in writing prior to your Booking Request being accepted.
  3. AnyVan will not agree to do anything theyare unqualified for.
  4. AnyVan will not transport illegal, stolen or dangerous goods. This includes goods that in our reasonable opinion present potential danger to our vehicles and/ or employees, any other assets, or goods that require specialist knowledge or equipment to transport. AnyVan are within their rights to destroy, dispose of, and to charge you any costs incurred should they transport any such goods without knowledge. AnyVan are required by law to report such goods to the relevant authorities if necessary.
  5. AnyVan will only transport goods which require special licenses or government permissions if you have all relevant documentation. AnyVan requires advanced warning and agreement in writing to transport such goods. AnyVan will not accept any liability for loss or damage to any such goods. If AnyVan suffer any loss by transporting such goods without prior written agreement and/or without knowledge, AnyVan are not liable for loss suffered or damage caused to such goods. You will indemnify AnyVan in full for any charges, expenses, damages or penalties claimed against us or our Transport Providers. AnyVan may, at our discretion, destroy or dispose of such goods for which you will be liable for the costs.
  6. AnyVan will store any goods other than in accordance with Clause 4.3 and Clause 11 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing. Additional charges apply for storage of goods and vary depending on duration.
  7. AnyVan will not dismantle or assemble anyfurniture unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing.
  8. AnyVan will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment; unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing.
  9. AnyVan will not take up or lay any carpet or other floor covering.
  10. AnyVan will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
  11. AnyVan will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
3.7 Additional Services
  1. AnyVan may supply additional services (which must be booked through AnyVan) which include but are not limited to; Comprehensive Insurance cover, packing, disassembly and reassembly of goods, storage, enclosed transportation for vehicles and piano tuning. If you require additional services booking must adhere to the terms detailed in clause 3.1(b)

For information and booking of additional services, please visit our website or speak with one of our Customer Care Team on 020 3005 6000. If you decide to book additional services they will be covered by these terms.

3.8 The Transport Provider.

Services, while supplied by AnyVan, will be carried out by one of our trusted Transport Providers. AnyVan Transport Providers are approved by our dedicated Transport Management Team. AnyVan Transport Providers are assessed by the AnyVan team for suitability and have to prove their eligibility to work with us by supplying certain requested documentation.

4 Services Outside Of The United Kingdom

4.5 In addition to all other applicable terms, you must comply with the provisions of this clause 11.

4.6 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for us to be able to undertake the Services required.

4.7 AnyVan will not transport any goods that require a special license or government permissions for export and/or import.

4.8 Please see clause 9 and in particular 9.4 for Limitation of Liability.

4.9 Your Quotation will include a time estimate for transit. Times can vary when goods are being transported abroad. AnyVan will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of our negligence or breach of contract.

5 Customer Obligations

5.5 By entering into this Contract you must comply with the following obligations. If you fail to comply with these obligations, AnyVan is not liable to you.

  1. You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transportthem.
  2. You must provide AnyVan with your current telephone number and email address. If these contact details were to change, you must advise us immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
  3. Suitable parking arrangements for will be made, by you, at your own expense. These include but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify AnyVan if fines or penalties are incurred as a result of your failure to make said arrangements.
  4. Advise AnyVan in advance of how many floors there are at both the pickup and delivery locations and if serviceable lifts are available.
  5. Accessibility information for both premises is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
  6. You will be present or represented upon collection, loading, unloading and delivery ofyour goods.
  7. Upon delivery AnyVan will present you with a job sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific job number given to you at the time of Booking. You will be asked to sign the job sheet as confirmation that the job was completed, and to a satisfactory standard.
  8. Fridge freezers must be defrosted (AnyVan are not liable for their contents) and all other appliances must be completely dry with no residualfluid.
  9. All furniture must be empty unless an additional packing service, specific to goods remaining, has been agreed.
  10. An accurate list of goods fortransportation is required. Amendments can be made but additional charges may apply in accordance with Clause 3.1 (a)-(e). Or if when making your Booking you chose the Van Size or Volume option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply. All goods must be suitably packed prior to our arrival. A full packing service is available at an additional cost.
  11. Overdue payments will incur interest on a daily basis that is calculated at 3% per annum above the base rate of Barclays Bank plc.

8. Cancellation & Postponement

8.1 Consumers Statutory Cancellation Right.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service Contracts which provide for the transport of goods on a specific date or period for performance.

8.2 Postponement & Cancellation By The Customer. If you wish to postpone or cancel this Contract then AnyVan requires notification as soon as possible in writing. If you cancel by telephone we will write to you confirming cancellation. Postponement and cancellation charges are decided upon in accordance with this Clause 8.2.
Short Distance
  1. If short distance Service is booked (under 80 miles and within [the UK / England?]) and AnyVan receives notice in writing or by telephone no less than 48 hours before the date that the Services are due, there will be no charge. If you paid in full upon booking our Services, you are entitled to a full refund.
  2. If short distance Service is booked (under 80 miles and within [the UK / England?]) and AnyVan receives notice in writing or by telephone with 48 hours or less before the date that the Services are due, you will incur a charge worth 50% of the total amount agreed upon booking. If you paid in full upon booking our Services, you are entitled to a refund worth 50% of the total amount agreed upon under the Contract.
Long Distance
  1. If long distance (over 80 miles) or international Services are booked and AnyVan receive notice of cancellation in writing or by telephone no less than five business days before the date that the Services aredue, there will be no charge. If you paid in full upon booking our Services, you are entitled to a fullrefund.
  2. If long distance (over 80 miles) or international Services are booked and AnyVan receive notice of cancellation in writing or by telephone no less thanthree business days before the date that the Services are due, you will incur a charge worth 50% of the total amount agreed upon booking. If you paid in full upon booking our Services, you are entitled to a refund worth 50% of the total amount agreed upon booking.
  3. If you postpone or cancel the Services (both long and short distances) [on the day] [within 24 hours] they are due to take place, you will be charged the full amount. If you paid in full upon booking our Services, you will not be entitled to a refund.
  4. If you postpone the Services and immediately re-book, it is at the discretion of AnyVan to reduce or waive some or all of the charges referred to in this clause 6.2.
  5. Urgent Bookings for same, or next day services if cancelled are non refundable.
  6. If you postpone or cancel the Services and as a result of this Clause 8, additional amounts are owed to AnyVan, these will be due immediately.
  7. If you postpone or cancel the Services and have a dispute regarding a payment made to AnyVan, a charge pending or an issue relating to the service, you must notify us as soon as possible, and no later than seven days after our Services have been completed, by completing the AnyVan online Payment or Service Dispute Form. (link to Payment or Service Dispute Form)
8.3 Cancellation by AnyVan.
  1. If you breach any term of this Contract then AnyVan are entitled to cancel the Contract.
  2. IfAnyVan are unable to perform the Services agreed upon booking, whether through its own fault or as a result of something outside of our control, then AnyVan will notify you as soon as possible in writing or by telephone.
  3. If you make an Urgent Booking, for same or next day services, AnyVan endeavours to confirm your driver as soon as possible. If AnyVan is unable to do so, we are not in breach of our Contract but you are entitled to a full refund.
8.4 Refunds:
  1. If AnyVan cancel the Contract in accordance with clause 8.3(a) you will not be entitled to a refund. If AnyVan cancel the Contract in accordance withclause 8.3(b)-(c) then you are entitled to a full refund.
  2. If you cancel the Contract in accordance with clauses 8.2 (a)-(i) any money that is due to be refunded to you will be transferred within three business days of receiving a completed online Refund Request Form (link to Refund Request Form). AnyVan require confirmation of your bank account details within three days of submitting the refund request form. The refund request form must be submitted no later than seven days after the date when notification that you are cancelling the Contract was sent.
  3. If you submit an online Payment orService Dispute Form for review in accordance with clause 8.2 (i) any money that is due to be refunded to you will be transferred within three business days. AnyVan require confirmation of your bank account details within three days of submitting the Payment or Service Dispute Form.

9. Liability For Loss Or Damage

9.1 AnyVan shall have no liability to you for any loss or damage to any of your Goods or premises or any other loss suffered by you arising out of this Contract.

9.2
  1. If Any Of Your Goods Are Lost Or Damaged. Unless previously agreed in writing, AnyVan’s liability is fixed for all claims of loss or damage to goods and/or premises, due to its negligence or breach of Contract, at £40 per individual item. It is your responsibility to provide AnyVan with evidence of the value of goods lost or damaged and proof that the damage was caused by us. If you would like to increase your cover, you can request Premium Level Insurance in accordance with Clause 10.
  2. AnyVan’s liability in respect of Fire & Full-Theft (of the entire consignment) is increased up to a maximum of £50,000. This is defined as Compensation Cover by AnyVan. Any other damage is limited to £40 per individual item.

9.3 If Your Premises Are Damaged. AnyVan is liable for damage to the premises if they are certain that thedamage was caused by them and not by you or a third party. Their liability to you is limited in accordance with Clause9.1.

  1. If AnyVan damage premises or property other than the goods they are Contracted to transport, as a resultof their negligence or breach of Contract, then they are only liable for repairing the damaged area. This liability is in accordance with the limitations of Clause 9.1.
  2. AnyVan are not liable for any damage caused to the premises or your goods if you go against AnyVan’s advice or choose to ignore our reasonable opinion and tell them to do something.
  3. You must advise us in writing, no later than seven days after completion of the Services, if any damage is caused to the premises or your goods upon collection, transportation or delivery. AnyVan is not liable outside of this time.
9.4 AnyVan is not liable for:
  1. Damage caused as a result of your actions and/or your breach of these terms.
  2. Perishable items, including but not limited to food and drink.
  3. Damage caused by moths or vermin or any other infestation.
  4. Damage caused to any furniture packed and/or unpacked by you or a third party.
  5. Normal wear and tear.
  6. If we load and/or unload goods for you against our advice, we will not be liable for any damage caused as a result.
  7. Damage to any goods or premises not caused by us.
  8. Damage to goods or premises caused by you or a third party when packing, loading or unloading them on and/or off our vehicles.
  9. AnyVan do not transport live animals or plants unless agreed and appropriately organised upon booking. AnyVan is not liable for harm caused to live animals or plants transported without ourknowledge.
  10. Damage to your electrical goods unless you can prove it was as a result of our negligence.
  11. Damage if any of your goods were already damaged or had an inherent defect.
  12. Damage if any of your goods are susceptible to damage ie through breakage, internal spoilage, leakage, malfunctions.
  13. Damage to any collections or documentation. These include but are not limited to stamps, coins, gemstones, share certificates, deeds to properties.
  14. Personal items including but not limited to jewelry, handbags, clothes and hats, unless properlypacked and included in the list of goods agreed as part of your Contract with us.
  15. Business loss whatsoever if you are a private customer.
  16. Loss or damage which occurs after the goods have been handed delivered to you or your representative.
  17. Loss or damage not caused by us or our employees, subcontractors or agents.
  18. Loss which is not reasonably foreseeable.
  19. Damage caused to your goods which are held by us in accordance with clause 11.
9.5 Transit Outside Of The United Kingdom.

If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 9.1 to 9.4 (inclusive), AnyVan is not liable for:

  1. Any goods confiscated, seized, removed or damaged by any Customs Authorities or any other Government Agency unless such damage, confiscation, seizure or removal was as a result of our negligence or breach of contract.
9.6 Events Outside Of Our Control.

AnyVan are not liable for any damage or loss if any of the following occur:

  1. Acts of God
  2. Epidemic or pandemic
  3. Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts.
  4. Delay in transit
  5. Any events which can reasonably be considered outside of our control.

9.7 We Won’t Exclude Our Liability For: Death or personal injury caused by our negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.

9.8 Our Employees: None of our employees or subcontractors other than the Transport Provider who undertook the Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under this Contract.

9.9 Delays In Transit:
  1. If there is a delay in transit or AnyVan are unable to deliver your goods for reasons not caused by our negligence or breach of Contract, it may store them. You may at AnyVan’s discretion be liable for any storage re-deliverycosts.
  2. AnyVan will provide you with an estimated time for collection and delivery based on information in our possession. Times may vary due to events outside of our control. We will not be liable for any loss suffered by you as a result of this.

10. Insurance

Comprehensive insurance cover from Zurich is made available to all customers upon booking our Services. The premium will be calculated according to the value of the goods being carried. Full details of the cover available and our Insurance Terms and Conditions can be found on the Insurance Policy page of our website found in the footer

11. Our Rights To Hold The Goods

11.1 AnyVan has the right to hold your goods (lien) until all money owed, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.

11.2 If full payment of any monies owed by you to AnyVan is not received within 90 days we shall be entitled to sell the goods or deal with them as we think reasonable and apply any proceeds towards our costs incurred and the money you woe to us.

12. Complaints

12.1 Complaints About OurServices.

If you have any complaints about our Services, please complete our online Payment and Services Dispute Form. Our Customer Care Team endeavor to review and make any necessary actions within a week of the forms submission.

12.2 You can visit the citizens advice website on www. adviceguide.org.uk or call them on 0345 04 05 06 for a summary of your key legalrights.

13. How We May Use Your Personal Information

13.1 Your Personal Information.

We will use the personal information you provide to us:

  1. When arranging Transport Providers to physically carry out your move and to provide the services expressly stated as being obligations of AnyVan in these Terms.
  2. To process your payment for the Services.
  3. If you agreed upon booking our Services, to give you information about similar Services that we provide.

13.2 We will only give your personal information to [other] third parties where the law either requires or allows us to do so.

14. Other Important Terms

14.1 Transferring This Agreement To Someone Else. We may transfer our rights and obligations under these terms to another organisation. AnyVan will ensure that the transfer will not affect your rights under the Contract.

14.2 Transferring YourRights.

You may only transfer your rights or obligations under these terms to another person if AnyVan agree to this in writing.

14.3 Rights Under This Contract.

This contract is between you and AnyVan. No other person has rights to enforce any of its terms unless expressly provided for in these terms.

14.4 The Law and this Contract.

Each clause of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses remain in full effect.

14.5 Enforcing this Contract.

If we do not enforce these terms immediately, or if you break this Contract and we delay taking steps against you, that will not prevent us taking steps against you at a later date.

14.6 Applicable Laws To This Contract.

These terms are governed by English law and you can only bring legal proceedings in the English courts.